fidzu : computers

"AI's decimation of call center jobs has begun," reports Bloomberg: Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they've already wiped out sizable chunks of their customer service operations, together representing thousands of workers. The specter of automation has long loomed over the call center industry, which employs millions worldwide from the U,S, to India to the Philippines. But until recently, generative artificial intelligence wasn't good enough to move the needle. Now, AI advancements - and pressure on executives to show they're embracing the new technology - have prompted corporations to deploy the tools more widely. Customer service employment in the U.S. is declining and will likely continue to do so as more tasks are automated, Forrester analyst Kate Leggett wrote in a report earlier this year. While it's impossible to determine the future job losses, she estimated that almost half of customer service roles will be affected by 2030. Globally, the steepest job cuts are expected to hit countries like the Philippines, where many Western companies have outsourced their most easily automated work. Salespeople at multiple tech companies told Bloomberg that they routinely pitch call center AI tools as a way of lowering labor costs, undercutting a common industry claim that AI is primarily a way to help workers become more productive rather than kill their jobs... Commonwealth Bank of Australia, the nation's largest lender, has shed hundreds of workers from its chat support line as it wove AI into the system, according to people familiar with the work. This amounted to tens of millions of dollars in savings per year, one of the people said... Microsoft is both one of the largest vendors and adopters of customer service automation tools. This has helped the software giant trim its customer service workforce - a mix of contractors and full-time staff - from about 50,000 to 40,000 in recent years, according to a person familiar with the operations. "If something happened with little Johnny's Xbox in the middle of the night, we can now solve that with AI," Judson Althoff, who runs Microsoft's sales and service operations, said in an interview. Althoff said in April that AI is saving the company about $750 million per year in customer service costs. More complex problems still require human support, but the company is constantly expanding what can be fixed automatically, he said in the interview. Two examples from the article: Last year Hyatt fired 30% of its in-house customer support staff for the Americas, according the hotel-industry news site Hotel Dive. Last week Bloomberg reported Uber had cut 10% of its customer service jobs as part of effort to "embrace artificial intelligence," according to the article. "Today, Uber pushes users to submit support requests through their apps, where they're met with an AI chatbot."

Read more of this story at Slashdot.

03 Aug 2026 11:34am GMT

Automotive lights are better than they've ever been, but there's a trade-off.

03 Aug 2026 11:00am GMT

Slashdot reader prisoninmate shares this report from 9to5Linux: Coming ten days after the previous Linux kernel security update, which only fixed 12 vulnerabilities that may lead to a privilege escalation, denial of service, or information leaks, the new Debian 13 Linux kernel security update is a massive one, and it patches no less than 68 security vulnerabilities in the Linux 6.12 LTS kernel. ebian 13 "Trixie" kernel security update are CVE-2026-64530, a use-after-free in the traffic-control subsystem leading to remote denial-of-service with potential for remote code execution, and CVE-2026-64531 (a.k.a. OVSwrap), a local-root vulnerability in the Open vSwitch datapath leading to local privilege escalation to root... All Debian 13 "Trixie" users are urged to update their installations to Linux kernel 6.12.100-1 as soon as possible.

Read more of this story at Slashdot.

03 Aug 2026 7:34am GMT

Even as Hollywood performers protest and Hollywood studios sue "in their war on AI," reports the Los Angeles Times, "the entertainment industry is deepening its dependence on it." Among hundreds of job postings in late June, more than one in 10 was likely connected to AI. The top studios' public postings suggest they have been recruiting people to build AI tools. They are also recruiting teams to defend their intellectual property against unauthorized AI use. "There are plenty of studios that are hiring [for AI] but never talk about it in public," said Yoland Yan, a co-founder of ComfyUI, a company that helps studios juggle different AI tools. Companies have been hesitant to detail how they use generative AI in film production - partly because they are concerned about consumer and union backlash. Some in Hollywood described AI use as the new cosmetic surgery, where everyone knows it is happening, but few will admit to it... Although some companies may be shy about sharing their AI plans, big stars who don't have to answer to others have been more open about their embrace of the new technology for storytelling. Rejecting AI is like picking a horse and buggy over a car, said "Star Wars" creator George Lucas. "Artificial intelligence means it's much easier for us to make movies," he told a trade magazine earlier this year. "There's nothing you can do about it. That's progress. It's the future." Some in Hollywood have a softer stance on artificial intelligence, with studios cutting deals with AI companies, and filmmakers like Martin Scorsese backing AI companies. Ben Affleck launched an AI film tech company then sold it to Netflix for half a billion dollars. When launching InterPositive, Affleck said he wanted to keep "storytelling human" by building AI tools that could fix lighting, generate missing shots and other things while "keeping creative decisions in the hands of artists...." Disney, Netflix and Amazon had job postings that were about using AI on the creative side of the business. Universal, Paramount, Warner Bros. and Sony had job ads suggesting they were also using AI but for marketing, distribution and audience analytics. The postings suggest the Disney, Netflix and Amazon studios are building repeatable AI workflows for visual effects, animation, sound and dubbing. The companies also seem to be building in-house teams to develop custom generative-AI models, while also using third-party software. None of the jobs advertised were to create AI that wrote scripts or created AI actors. Ironically, the Times used Claude Code to build a scraper to identify the job postings, their article acknowledges. Three Disney jobs were for "content security," assessing AI tools and guarding against piracy, watermarking and rights-protection work. But Disney is also hiring PhD-level talent "to study 'computer graphics and AI' for Pixar and Disney films," according to the article, and "people to 'bridge the gap between research and practical studio application.'" Disney-owned visual effects shops Industrial Light & Magic "was searching for supervisors to 'explore emerging technologies (including AI/Machine Learning)' to develop new production workflows." Audio post-production unit Skywalker Sound "seemed to be recruiting to build proprietary AI models for soundtracks, voice separation, and voice transfer, the process of taking a speaker's tone and pitch, and applying it to new content." Amazon "was hiring a principal AI executive to drive AI-tool adoption across production, plus roles in operations automation and LLM content classification."

Read more of this story at Slashdot.

03 Aug 2026 5:05am GMT

NetBSD, the operating system specifically designed to run on anything from a supercomputer to a toothpick, just released version 11.0. There's a ton of changes and improvements here, such as a brand new port to RISC-V, which supports a number of the more popular RISC-V SoCs (sadly, not the one I have just yet). NetBSD 11.0 also adds initial support for the Qualcomm Snapdragon X Elite platform, as well as a port to the virt68k platform, which means the Motorola 68000 port in QEMU using paravirtualized devices. Speaking of virtualisation, they're also introducing a new MICROVM kernel for x86: New MICROVM kernel for x86, supporting both i386 and amd64, NetBSD 11.0 introduces a dedicated MICROVM kernel designed for extremely fast virtual machine boot, leveraging PVH boot, VirtIO MMIO, and multiple kernel optimizations, it can boot in about 10 ms on 2020-era x86 CPUs. ↫ NetBSD 11.0 release notes There's also improved support for Linux system calls in compat_linux, the npf firewall, and much more. Of course, the list of other improvements, buigfixes, and smaller changes is long, including many changes for old, outdated, or otherwise odd architectures and platforms, as is the NetBSD way. Which other operating system proudly lists substantial improvements to their PA-RISC, Motorola 68000, and Alpha ports, among others?

01 Aug 2026 9:14pm GMT

I have a policy to effectively never link to YouTube videos. I'll gladly make an exception for this one. Reflection is one of the most powerful concepts in Computer Science. Unfortunately, not every programming language is blessed enough to have it. In the 1980s, one company, Symbolics took the concept to the logical extreme. By representing EVERYTHING as objects; they created the most powerful (and inadvertently) least private operating system ever created! The company collapsed, but the ideas live on. Some modern languages got a full dose of reflection. Some…weren't so lucky. I ranked them all, and in the end I'll show you how I dragged C++ up a tier with my brand new runtime reflection library, CallMeMaybe! ↫ Laurie Wired The GitHub description of CallMeMaybe: CallMeMaybe (CMM) is a C++ runtime reflection library built on top of P2996 static reflection introduced in C++26. CMM purposefully mirrors many of the std::meta functions to provide a uniform interface, but allows runtime introspection, dynamic invocation, and instantiation by building a runtime reflection registry. Class members can be automatically traversed and reflected by simply adding ] as an annotation. CMM implements a custom type system to completely avoid RTTI requirements. ↫ CallMeMaybe GitHub page My YouTube linking policy will remain in place.

01 Aug 2026 9:05pm GMT

"We believe that a capture of Swift, an attempted capture of Swift, is very much in the cards."

01 Aug 2026 6:20pm GMT

Christopher Nolan's impressionistic remix of Homer's epic poem finds the man behind the myth.

01 Aug 2026 3:19pm GMT

This is just a short note on my blog that I have resigned from Arch Linux a package maintainer, developer and security team. I've spent around 10 years as an AUR maintainer, security team, Package Maintainer and then Developer. I implemented support for debug packages, did the initial POC work that would become the git migration and even somehow managed to pull of an online conference during The Plague with the help of others.

01 Aug 2026 12:00am GMT

Tcl, or the "Tool Command Language", created and released by John Ousterhout in 1990, deserves a place among the greatest products of the human mind. Especially when combined with its better known graphical user interface Toolkit - Tk. In 1997 Ousterhout was awarded the ACM Software System Award for Tcl/Tk, an award given to institutions or individuals recognized for developing software systems with a lasting influence, reflected in contributions to concepts, in commercial acceptance, or both. ↫ Armen Barsegyan Everything you could ever possibly want to know about Tcl/Tk. There's nothing to add here; if this is up your alley - and you know if it is - just go ahead and read it, and stop wasting time here.

31 Jul 2026 10:44pm GMT

Good morning from JetBrains Berlin office!

01 Jun 2026 12:00am GMT

Just trying to answer one simple question: What if the terminal was 3D?

11 May 2026 12:00am GMT